Towards enhancing online services: The academic library services during the Covid-19 pandemic
The academic library services during the Covid-19 pandemic
Keywords:
academic librarian's challenges, Covid-19 pandemic, developing country, library website, online consultation services
Abstract
This article aims to share the academic librarian's experiences providing consultation services to library users during Indonesia's Covid-19 pandemic since March 2020. Further, it describes the academic librarian's challenges in developing countries to meet the academic community’s demands. The approach used is the author's personal experiences as an academic librarian. The data were taken from students' questions on personal communication by WhatsApp and Email, then reviewed by the author to find solutions. A review of current literature about the topic deals with issues presented scientifically. This paper's results explain academic librarians' efforts in carrying out their roles during the Covid-19 pandemic. The attempts implemented in the central library of Universitas Sebelas Maret enhance library website content and online consultation services. This article is expected to contribute valuable insight and practical solutions regarding virtual assistance to help students develop their skills and become self-learners during the pandemic.
References
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Winata, A. P., Fadelina, R., & Basuki, S. (2020). New normal and library services in Indonesia: a case study of university libraries. Digital Library Perspectives. https://doi.org/10.1108/DLP-07-2020-0059
Wiratningsih, R. (2018). Library clinic services in avoiding transaction in the predatory journal. Library Management, 39(1–2), 21–30. https://doi.org/10.1108/LM-02-2017-0023
Wormell, I., Olesen, A. J., & Mikulás, G. (2012). Information Consulting. Information Consulting. https://doi.org/10.1533/9781780632858
Anna, N. E. V., & Srirahayu, D. P. (2020). Evaluation of Virtual Reference and Information Services at University Libraries in Indonesia. January. https://digitalcommons.unl.edu/libphilprac/3583/
Ayeni, Philips Oluwaseun., Adetoro, N. (2017). Growth of predatory open access journals : implication for quality assurance in library and information science research. https://doi.org/10.1108/LHTN-10-2016-0046
Boachie, F. K. (2018). ICT Infrastructure Required for Sustainable Library Services in the 21St Century Issues and Challenges from A Developing Country’s Perspective. IEEE 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services, ETTLIS 2018, 12–15. https://doi.org/10.1109/ETTLIS.2018.8485190
D’Couto, M., & Rosenhan, S. H. (2015). How Students Research: Implications for the Library and Faculty. Journal of Library Administration, 55(7), 562–576. https://doi.org/10.1080/01930826.2015.1076312
Daly, D. (2020). The heart of the matter: academic and public libraries adapt to pandemics through time and technology. Public Services Quarterly, 16(3), 200–205. https://doi.org/10.1080/15228959.2020.1778600
Eva, N., & Shea, E. (2015). Marketing to faculty in an academic library. Reference and User Services Quarterly, 54(4), 26–28. https://doi.org/10.5860/rusq.54n4.26
Folk, A. L. (2014). Librarians as Authors in Higher Education and Teaching and Learning Journals in the Twenty-First Century: An Exploratory Study. The Journal of Academic Librarianship, 40(1), 76–83. https://doi.org/10.1016/j.acalib.2013.12.001
Garner, J. C., & Logue, N. K. (2020). Navigating the COVID-19 slipstream: A case study on living and managing access services during a global pandemic. Journal of Access Services, 0(0), 1–23. https://doi.org/10.1080/15367967.2020.1818570
Gomes, M. A., & Dumont, L. M. M. (2018). Websites in academic libraries as tools for information literacy. Revista Digital de Biblioteconomia e Ciencia Da Informacao, 16(2), 522–542. https://doi.org/10.20396/rdbci.v16i2.8650816
Head, A.J., Wihbey, J., Metaxas, P.T., MacMillan, M., & Cohen, D. (2018). How students engage with news: Five takeaways for educators, journalists and librarians. 1–53.
Hidle, K. M. W. (2016). What Is Research Support From the Library , and What Should It Be ? 17–25. https://doi.org/10.1016/B978-0-08-100566-8.00003-6
Hockey, J. M. (2016). Transforming library enquiry services: anywhere, anytime, any device. Library Management, 37(3), 125–135. https://doi.org/10.1108/LM-04-2016-0021
Ifijeh, G., & Yusuf, F. (2020). Covid – 19 pandemic and the future of Nigeria’s university system: The quest for libraries’ relevance. Journal of Academic Librarianship, 46(6), 102226. https://doi.org/10.1016/j.acalib.2020.102226
Kennedy, H., & Gruber, A. (2020). Critical Thinking in a Service-Learning Course: Impacts of Information Literacy Instruction. Communications in Information Literacy, 14(2), 205–226. https://doi.org/10.15760/comminfolit.2020.14.2.3
Macháček, V., & Srholec, M. (2019). Predatory publications in Scopus: Evidence on cross-country differences. 17th International Conference on Scientometrics and Informetrics, ISSI 2019 - Proceedings, 1, 351–362.
Martzoukou, K. (2020). Academic libraries in COVID-19: a renewed mission for digital literacy. Library Management. https://doi.org/10.1108/LM-09-2020-0131
Mawhinney, T. (2020). User preferences related to virtual reference services in an academic library. Journal of Academic Librarianship, 46(1), 102094. https://doi.org/10.1016/j.acalib.2019.102094
Mbambo-Thata, B. (2020). Responding to COVID-19 in an African university: the case the National University of Lesotho library. Digital Library Perspectives. https://doi.org/10.1108/DLP-07-2020-0061
Tait, E., Martzoukou, K., & Reid, P. (2016). Libraries for the future: The role of IT utilities in transforming academic libraries. Palgrave Communications, 2. https://doi.org/10.1057/palcomms.2016.70
Tattersall, A., & Tattersall, A. (2017). Supporting the research feedback loop Why and how library and information altmetrics to support research. https://doi.org/10.1108/PMM-08-2016-0037
Titangos, H.-L. H. (2014). The librarian’s role as information manager. Local Community in the Era of Social Media Technologies, 197–201. https://doi.org/10.1016/b978-1-84334-696-8.50018-8
Torras, M.-C., & Saetre, T. P. (2009). Information Literacy Education : A process approach. Chandos Publishing.
Walsh, B., & Rana, H. (2020). Continuity of Academic Library Services during the Pandemic: The University of Toronto Libraries’ Response. Journal of Scholarly Publishing, e51404. https://doi.org/10.3138/jsp.51.4.04
Wenborn, C. (2018). How technology is changing the future of libraries. Social Media And Content, Wiley. https://www.wiley.com/network/librarians/library-impact/how-technology-is-changing-the-future-of-libraries
Winata, A. P., Fadelina, R., & Basuki, S. (2020). New normal and library services in Indonesia: a case study of university libraries. Digital Library Perspectives. https://doi.org/10.1108/DLP-07-2020-0059
Wiratningsih, R. (2018). Library clinic services in avoiding transaction in the predatory journal. Library Management, 39(1–2), 21–30. https://doi.org/10.1108/LM-02-2017-0023
Wormell, I., Olesen, A. J., & Mikulás, G. (2012). Information Consulting. Information Consulting. https://doi.org/10.1533/9781780632858
Published
2023-01-13
How to Cite
Wiratningsih, R. (2023). Towards enhancing online services: The academic library services during the Covid-19 pandemic. LIBRARIA : Jurnal Ilmu Perpustakaan Dan Informasi, 10(2), 58-73. Retrieved from http://libraria.fppti-jateng.or.id/index.php/lib/article/view/204
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Articles
