Diversifikasi layanan pada layanan Sapa Pustakawan di Perpustakaan IAIN Kudus
Abstract
Diversification of library services is an effort to diversify library services. This effort is carried out in order to create library services that are appropriate and in accordance with the needs of the users it serves. This research aims to find out how to diversify services in the Sapa Pustakawan service at the IAIN Kudus Library. The research method used in this research is descriptive qualitative methods. The data collection method used in this research is through observation and literature study methods. The data collection method through observation was carried out by researchers to observe and collect data regarding the implementation of the Sapa Pustakawan service at the IAIN Kudus Library. Meanwhile, researchers use the literature study method to collect data about references related to the research theme. The data obtained in this research was then analyzed and presented using qualitative data analysis techniques. From this research it can be concluded that the Sapa Pustakawan service has been able to carry out service diversification well. The diversification of services in the Sapa Pustakawan service is based on the increasingly diverse needs of users and the increasingly rapid advances in information technology. Through service diversification, several service products have been created from the Sapa Pustakawan service. Products from the diversification of services in the Sapa Pustakawan service at the IAIN Kudus Library include the Onsite Sapa Pustakawan service, the Online Sapa Pustakawan Service, the roving reference service, and the Zotero class service.
References
Ambarwati, D., & Handayani, N. S. (2022). Strategi promosi dalam meningkatan layanan di UPT Perpustakaan Proklamator Bung Karno Blitar pada masa pandemi. Daluang: Journal of Library and Information Science, 2(2), Article 2. https://doi.org/10.21580/daluang.v2i2.2022.12195
Bungin, M. B. (2017). Penelitian Kualitatif (9th ed.). Kencana.
Buwana, R. W. (2020). Membentuk Sikap Pelayanan Pustakawan yang Bercitra Positif. LIBRARIA: Jurnal Perpustakaan, 8(2). https://doi.org/10.21043/libraria.v8i2.8030
Buwana, R. W. (2021). Analisis penerapan layanan Sapa Pustakawan di Perpustakaan IAIN Kudus. Berkala Ilmu Perpustakaan Dan Informasi, 17(1), Article 1. https://doi.org/10.22146/bip.v17i1.1239
Buwana, R. W. (2022). ANALISIS PELAKSANAAN LAYANAN SAPA PUSTAKAWAN ONLINE DI PERPUSTAKAAN IAIN KUDUS. Fihris: Jurnal Ilmu Perpustakaan Dan Informasi, 17(2), Article 2. https://doi.org/10.14421/fhrs.2022.172.94-118
Cassell, K. A., & Hiremath, U. (2006). Reference and information services in the 21st century: An introduction. Facet.
Febriyanto, F. & Tamara Adriani Salim. (2020). Implementasi Personal Assistant Library Service (PALS) dalam meningkatkan layanan referensi di perpustakaan perguruan tinggi. Berkala Ilmu Perpustakaan dan Informasi, 16(1), 44–54. https://doi.org/10.22146/bip.v16i1.79
Forbes, C., & Bowers, J. (Eds.). (2015). Rethinking reference for academic libraries: Innovative developments and future trends. Rowman & Littlefield.
Gunawan, I. (2015). Metode Penelitian Kualitatif: Teori & praktek. Bumi Aksara.
Heriyanto, H. (2020). Preferensi penggunaan sumber informasi oleh mahasiswa dalam menyelesaikan tugas kuliah. Jurnal Kajian Informasi & Perpustakaan, 8(1), Article 1. https://doi.org/10.24198/jkip.v8i1.23440
Hermawan, L. (2015). DILEMA DIVERSIFIKASI PRODUK: MENINGKATKAN PENDAPATAN ATAU MENIMBULKAN KANIBALISME PRODUK? Competence : Journal of Management Studies, 9(2), Article 2. https://doi.org/10.21107/kompetensi.v9i2.1702
Howard, H. A., Huber, S., Carter, L. V., & Moore, E. A. (2018). Academic Libraries on Social Media: Finding the Students and the Information They Want. Information Technology and Libraries, 37(1), Article 1. https://doi.org/10.6017/ital.v37i1.10160
Indonesia. (2007). Undang undang No. 43 Tahun 2007 tentang perpustakaan.
Istiana, P. (2014). Layanan perpustakaan. Ombak.
Junaeti, J. (2017). Motivasi Mahasiswa dalam Memanfaatkan Layanan Akhir Pekan Sebagai Inovasi Layanan di Perpustakaan IAIN Pekalongan. Pustakaloka, 9(2), Article 2. https://doi.org/10.21154/pustakaloka.v9i2.1089
KBBI Daring. (2016). https://kbbi.kemdikbud.go.id/entri/diversifikasi
Kosasih, A. A., & Novianto, A. Q. (2022). TRANSFORMASI PERPUSTAKAAN UM MENUJU BLENDED-ECO LIBRARY: (Refleksi 8 Tahun Kepemimpinan Prof. Dr. Djoko Saryono, M.Pd.). Buletin Perpustakaan Universitas Islam Indonesia, 5(2), Article 2. https://doi.org/10.20885/bpuii.25775
Kotler, P. (2004). Manajemen Pemasaran. Indeks.
Lasa HS. (2009). Kamus kepustakawanan Indonesia. Pustaka Book.
Llewellyn, A. (2019). Innovations in Learning and Teaching in Academic Libraries: A Literature Review. New Review of Academic Librarianship, 25(2–4), 129–149. https://doi.org/10.1080/13614533.2019.1678494
Moleong, L. J. (2018). Metodologi penelitian kualitatif (38th ed.). Remaja Rosdakarya.
Mustar, M. (2021). Inovasi Perpustakaan dalam Mendukung Program E-Learning di masa Pandemi Covid-19. Daluang: Journal of Library and Information Science, 1(1), Article 1. https://doi.org/10.21580/daluang.v1i1.2021.7975
Nasrullah, N. (2017). Pengembangan Sarana dan Prasarana Perpustakaan Nasional sebagai Destinasi Pariwisata di Indonesia. Media Pustakawan, 24(4), Article 4. https://doi.org/10.37014/medpus.v24i4.519
Nurmaya, E. P., & Napitupulu, H. (2021). PENGARUH KUALITAS LAYANAN DAN DIVERSIFIKASI PRODUK TERHADAP KEPUASAN NASABAH BANK BRI KANTOR CABANG JAKARTA VETERAN. Jurnal Ekonomi dan Industri, 22(3), Article 3. https://doi.org/10.35137/jei.v22i3.611
Rahayu,dkk, L. (2019). Layanan Perpustakaan. Universitas Terbuka.
Rahmawati, N. A. (2019). Urgensi Kelas Literasi Informasi Bagi Mahasiswa Di Perpustakaan Universitas Ahmad Dahlan Yogyakarta. UNILIB : Jurnal Perpustakaan, 51–56.
Reitz, J. M. (2014). Online dictionary for library and information science. https://products.abc-clio.com/ODLIS/odlis_about.aspx
Rodiah, S. (2013). AKSENTUASI BIBLIOTHERAPY DI PERPUSTAKAAN PERGURUAN TINGGI. Jurnal Kajian Informasi & Perpustakaan, 1(2), Article 2. https://doi.org/10.24198/jkip.v1i2.11008
Rodin, R. (2015). Urgensi kualitas pelayanan perpustakaan perguruan tinggi. Al-Kuttab : Jurnal Perpustakaan Dan Informasi, 2(1), Article 1. https://doi.org/10.24952/ktb.v2i1.547
Smith, L. C., & Wong, M. A. (Eds.). (2016). Reference and information services: An introduction (Fifth edition). Libraries Unlimited.
Sungadi, S. (2017). Perubahan Paradigma Perpustakaan. Buletin Perpustakaan, 11–26.
Suwarno, W. (2016). Library Life Style: Trend dan ide kepustakawanan. Ladang Kata.
Trysnawati, A. (2015). Persepsi pemustaka terhadap Layanan American Corner di Perpustakaan Pusat Universitas Hasanuddin Makassar. Khizanah Al Hikmah, 3(2). https://doi.org/10.24252/kah.v3i2a7
Yap, J., & Cajes, M. (2016). Where are the Librarians?: The Roving Reference Experience of DLSU Libraries. Bilgi Dünyasi, 17, 232–246. https://doi.org/10.15612/BD.2016.506
Zellatifanny, C. M., & Mudjiyanto, B. (2018). Tipe penelitian deskripsi dalam ilmu komunikasi. Diakom : Jurnal Media Dan Komunikasi, 1(2), 83–90. https://doi.org/10.17933/diakom.v1i2.20
